FREQUENTLY ASKED QUESTIONS
How do I order?
There are two ways to place your order:
Through the Hi, Passion website (hi-passion.net)
1. Select the product/s you wish to order then click Add to Cart.
2. Select the payment method you prefer.
3. Proceed to checkout.
4. If your mode of payment is thru PayPal, we will immediately process your order and e-mail you a shipping confirmation.
5. If your mode of payment is thru GCash or bank transfer/deposit, kindly send your proof of payment to our e-mail (hipassion.impress@gmail.com), Facebook (/HiPassionPage), or Instagram (@HiPassionIG).
6. Once payment is confirmed, we will process your order and e-mail you a shipping confirmation.
7. Wait for the product to arrive at your doorstep.
Through Hi, Passion's social media accounts
1. Visit @HiPassionIG on Instagram or /HiPassion on Facebook.
2. Fill out the order form found in the social media pages and send it through Facebook PM or Instagram DM.
3. We will send you the mode of payment details.
4. Once payment is made, kindly reply with your proof of payment.
6. Once payment is confirmed, we will process your order and send you a shipping confirmation.
7. Wait for the product to arrive at your doorstep.
How do I pay?
The modes of payment available are PayPal, Debit/Credit Card, GCash, and bank transfers to Metrobank and UnionBank. We have temporarily disabled the Cash on Delivery payment due to the uncertainties brought about by the pandemic.
Is there an additional shipping fee?
A shipping fee of P90.00 will be added for deliveries within Metro Manila; P190.00 to P500.00 for deliveries to provincial areas, depending on the weight of total order.
What are the couriers handling the deliveries?
Deliveries of Hi, Passion are outsourced. Metro Manila deliveries are thru Zoom Courier or LBC and provincial deliveries are thru LBC.
Can I have my order/s delivered thru same-day couriers?
Yes. 1 Line Journal and Today may be delivered through same-day couriers like Mr. Speedy, Lalamove, Grab Express, etc. from Mondays to Fridays within 8:00 a.m. to 5:00 p.m. Courier fee will be shouldered by buyer.
If you opt for same-day delivery, send us a message @HiPassionIG on Instagram or /HiPassion on Facebook for faster communication.
How long will it take before my order/s arrive/s?
For Metro Manila areas, it will take 3 to 5 business days. For provincial areas, 3 to 10 business days.
Can I cancel my order?
All orders, once confirmation shipping confirmation is sent, are final. We see to it that items are delivered to you in the fastest way possible; therefore, when we receive your payment, we will take the necessary steps right away to get the product/s to you, which will incur certain costs already.
What do I do if the product is damaged?
Kindly e-mail us at hipassion.impress@gmail.com with the subject “Damaged Product”. Include in the e-mail the clear photo/s showing the damage; also indicate your full name, the date you ordered, and the platform where you placed your order.
Our team will reply to your e-mail within 48 hours.
Privacy
Rest assured, your data and information are safe with us. They will be used only for the current transaction and not for any other purposes (i.e. SMS/e-mail promotions unless you are subscribed to our mailing list).