FREQUENTLY ASKED QUESTIONS
How do I order?
There are two ways to place your order:
Through the website (hi-passion.net)
1. Select the product/s you wish to order then click Add to Cart.
2. Select the payment method you prefer.
3. Proceed to checkout.
4. Wait for an SMS from Hi, Passion so you can confirm your order.
5. Reply to the SMS with your confirmation. Please note that for COD payment method, we will not process your order unless you confirm.
6. Once your order is ready for delivery, you will receive your tracking number thru an email or SMS.
7. Wait for the product to arrive at your doorstep.
Through social media
1. Visit @HiPassionIG on Instagram or /HiPassion on Facebook.
2. Fill out the order form found in the social media pages and send it through Instagram DM or Facebook PM.
3. Wait for an SMS from Hi, Passion so you can confirm your order.
4. Reply to the SMS with your confirmation. Please note that for COD payment method, we will not process your order unless you confirm.
5. Once your order is ready for delivery, you will receive your tracking number thru an email or SMS.
6. Wait for the product to arrive at your doorstep.
How do I pay?
The modes of payment available are Cash-on-Delivery, PayPal, Debit/Credit Card, and bank transfers to Metrobank and UnionBank.
Is there an additional shipping fee?
A shipping fee of P90.00 will be added for deliveries within Metro Manila; P190.00 for deliveries to provincial areas.
What are the couriers handling the deliveries?
Deliveries of Hi, Passion are outsourced. Metro Manila deliveries are thru Shippo.ph and provincial deliveries are thru LBC.
How long will it take before my order/s arrive/s?
For Metro Manila areas, it will take 3 to 5 business days. For provincial areas, 7 to 10 business days.
What if I am not available to receive my order?
An SMS will be sent to inform you when your order will arrive. In case you will not be available on that day, kindly leave the payment and an ID or a photocopy of your ID (school ID, company ID, Passport, UMID, Driver’s Licence, SSS ID, PhilHealth ID, Postal ID, etc.) to your authorized representative. This is to ensure that the product you ordered will really reach you.
Once the product is received by your authorized representative, the loss or damage of your product will be on your or his/her account.
Can I cancel my order?
All orders, once confirmation sent thru SMS, are final. We see to it that items are delivered to you in the fastest way possible; therefore, when you confirm your order, we will take the necessary steps right away to get the product/s to you, which will incur certain costs already.
What do I do if the product is damaged?
Kindly e-mail us at firstname.lastname@example.org with the subject “Damaged Product”. Include in the e-mail the clear photo/s showing the damage; also indicate your full name, the date you ordered, and the platform where you placed your order.
Our team will reply to your e-mail within 48 hours.
Rest assured, your data and information are safe with us. They will be used only for the current transaction and not for any other purposes (i.e. SMS/e-mail promotions unless you are subscribed to our mailing list).